AI CUTS THOUSANDS OF CUSTOMER SERVICE JOBS AI is rapidly replacing customer service workers as companies including Commonwealth Bank, Microsoft, Uber and Hyatt automate chat and call centers. Bloomberg reports thousands of jobs have already been eliminated, with Microsoft alone cutting its support workforce from 50,000 to 40,000. Analysts expect AI to impact nearly half of customer service roles by 2030, with outsourced markets facing the biggest losses.(*Walter Bloomberg)