If Hong Kong users are unable to withdraw funds from offshore exchanges without an SFC license from the Hong Kong Securities and Futures Commission, it’s because offshore platforms are not directly regulated by the SFC, making it difficult to enforce refunds. Users should immediately retain a complete set of evidence, including the police report receipt, account KYC, on-chain hash records of deposit transactions, customer service communication records, platform user agreements, and asset valuation details. First, file a formal written complaint with the platform, and simultaneously report to the Hong Kong police, lodge complaints with the SFC, and the regulatory body in the platform’s registration jurisdiction. For large sums, it’s recommended to hire a practicing lawyer in Hong Kong to pursue civil litigation or apply for freezing orders and other legal measures. If the platform enters bankruptcy proceedings, you’ll need to file a claim according to local procedures. Do not trust so-called asset recovery intermediaries to avoid secondary scams. If you’re a user in another jurisdiction, consult a local lawyer or report to the local police!