PANews|Aug 07, 2026 11:14
[Coldcard: Suspension of Automatic Customer Data Deletion Due to Security Incident, Relevant Records to Be Retained in Compliance with Legal Requirements]
Encrypted hardware wallet manufacturer Coldcard has issued an updated announcement regarding its customer data retention policy. Due to legal compliance requirements triggered by a security incident disclosed on July 30, the company has temporarily suspended its original mechanism for automatically deleting customer data. Previously, Coldcard's standard practice was to automatically erase customer records 120 days after retention, keeping only the user's email address and country information, while allowing customers to request early deletion of data at any time after product delivery. Coldcard stated that because the security incident involves ongoing and potential legal proceedings, the company is obligated to retain records that may be relevant to litigation. As a result, customer data that would have been cleared according to the original cycle will be temporarily retained until legal conditions permit the resumption of normal processes. However, users can still request Coldcard to handle their personal information in accordance with the original data retention policy.
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