The cryptocurrency exchange gate recently experienced an incident where a user stole 1.7 million units, but it was stolen by an imposter, resulting in a breach of trust. I have seen this matter for a long time, but I don't quite understand why it is so complicated. What are the problems inside? Can't they be easily handled? 1. A's money is in the gate, and B (with false information) took it away. The gate asked A to report it to the police, and A reported it. The gate provided the police with the information, so we can just arrest B. What's the problem here? 2. If the gate review is not strict or the process is not followed, and the information is taken away by b or false information, then the gate will be fully responsible and compensate a. For such a large company, earning so much in a year, is it difficult to lose 1000? 3. If it's a problem with A, such as his own phone being stolen or friends and family stealing chickens, and all the information provided during the withdrawal is genuine, the police can confirm whether A withdrew it himself through the gate's information The most confusing part: Before gate, A needs to report to the police. If A reports it, gate can cooperate with the police and promptly disclose the process. A has been stolen, and it is inevitable that it will have an impact on the public opinion of the gate. The gate does not need to argue with A, it is of no value. Just keep disclosing how to cooperate with the police. On the other hand, accusing A will only exacerbate the public opinion opposition. A's demand is that the gate compensate themselves for the theft on your platform. If Gate wants to take responsibility or set aside responsibility, just keep announcing the progress of cooperating with the police. If it's their own risk control problem, apologizing and losing money means that you are responsible for the users, at least you can get a good reputation. Is there an insider trying to intensify the run on the gate? Why obstruct A? You should actively cooperate with A. If you don't cooperate, it must be your problem, at least that's the user experience. A also has a problem. A's problem is why the alarm is so slow. Isn't calling the alarm immediately enough? Why is the information seen from the gate side false? You've made it even more complicated than the Ming Dynasty