Steijn Pelle quit his tech job to do his dentist's paperwork. After working inside offices filing insurance claims by hand, he and Frédéric Renken built Lassie to automate over 98% of that work. They join a16z's Alex Rampell and Olivia Moore for a conversation on how they built Lassie, how software is increasingly doing labor, how to model markets with no large incumbents, and more. 00:00 Intro 01:12 The dentist doing 200 hours of paperwork 03:46 Working the front desk before writing any code 05:39 What changed when the models got better 07:23 Software never did the work, AI does 17:24 Getting to 98% automation 22:08 The startups with no incumbent to beat 33:35 From dentists to every small business 39:27 Interviewing for how AI-pilled you are 55:59 How do you reach 160,000 small businesses? @steijnpelle @fredericrenken @lassieai @arampell @omooretweets(a16z)