After thinking for a moment, there are reasons why Binance can grow bigger After being so wealthy, Zhao Changpeng and He Yiliang still play the role of customer service, with their own personal brand and social media. Although Bitget has found Xie Jiayin as a link with users, the rights granted are actually too limited and can only be done at the execution level. Decisions still need to be made by the boss behind the scenes. It reminds me of Hashkey@ It's not easy for Jenny Hashkey to think like this. Even if she thinks the user's opinions are useful and valuable, they won't be of much use. Additionally, it's possible that due to a lack of self-awareness, she may not be able to understand some good ideas. So it's still up to the platform owner to create their own social media platform to have conversations with everyone. I remember the CEO of Amazon would send out his email to receive criticism from everyone. If he feels unhappy or dissatisfied when staying at a Marriott hotel, he can also write an email to the executive's email. However, the cryptocurrency industry is difficult. Although you have social media like Xu Mingxing and Han Lin, you won't spend as much time online as He Yi. A big boss can be very busy, but at least there needs to be a second boss who can make decisions as a full-time customer service representative, which may replicate the success of Binance.