The "VIP Guardian Program" is a series of interview columns launched by Huobi HTX, focusing on major customer service practices. Every Tuesday, it invites frontline customer managers to share real service experiences, market observations, and customer demand insights, conveying the service philosophy of long-termism and showcasing Huobi HTX's professional and stable customer service capabilities.

This issue of the "VIP Guardian Program" features Gungun, a major customer manager at Huobi HTX. With the professional support of a highly efficient team, she has become a super housekeeper and an "emotional sounding board" for crypto users with her unique charm.

Breaking Stereotypes: Being the "All-around Housekeeper" and "Emotional Sounding Board" for Customers

As one of the "service representatives" of Huobi HTX on social media, Gungun is loved by users for her lively and approachable image and sincere attitude. This has led some first-time users to misunderstand her as merely a "decorative customer service" or a member of the "atmosphere group." In response, Gungun gave a strong rebuttal in the live broadcast: "I will never drop the ball on professional matters, and I will never act aloof in life."

In fact, not only does the public hold stereotypes about major customer managers, but there are also cognitive biases toward some crypto users. In the eyes of ordinary people, whales who hold millions or tens of millions of assets are often seen as ruthless trading machines who execute trades without hesitation. A hundred thousand dollars drop and they wouldn't even blink. However, being the person closest to them, Gungun has seen another side of these big shots that is surprisingly endearing.

She shared that some KOLs or major operators who appear authoritative during the day suddenly message her at midnight just because they are interested in the new custom merchandise launched by Huobi HTX and want to ask for a cute gift for their daughter; there are also professional clients who are influential, but during extreme market conditions, they send her "helpless and vulnerable" emojis to vent their frustrations just like ordinary people.

“The extreme volatility in the crypto circle brings immense psychological pressure. Big clients must play the role of the 'iron-blooded war god' outside, but here they can completely let their guard down and be ordinary people who feel anxious and even joke around.” In Gungun's view, a major customer manager is not just a cold business processor; they are also an "emotional sounding board" providing companionship and emotional value when clients are exhausted.

Of course, the foundation of emotional value must be grounded in solid professional capability. Whenever clients encounter issues like large fund transfers being stuck or urgent fee applications, except during her sleeping hours, Gungun will quickly coordinate Huobi HTX's technical and executive teams within 5 to 10 minutes to achieve instantaneous response and resolution. She demonstrates to clients with absolute efficiency: behind the major customer manager is a highly efficient operational team at Huobi HTX.

Accurate Market Insights: Asset Allocation Advice in the Macroeconomic Context

For Gungun, service means not only promptly responding to client needs but also providing continuous professional companionship. To help clients better cope with market changes, she regularly issues strategic weekly reports that analyze macroeconomic trends, market hotspots, and industry dynamics, assisting clients in understanding market logic and timely adjusting their investment strategies.

She pointed out that with the cooling of the U.S. economy, the 30-year U.S. Treasury yield breaking 5%, and crude oil prices returning to $75, both traditional finance and the crypto market are facing tightening pressures. Against the backdrop of BTC fluctuating in the 58K to 65K range, crypto users' investment strategy has shifted from "aggressively leveraging and seeking hundredfold coins" to "extremely emphasizing defense and stable returns."

According to Gungun, for SVIP users with amounts over 50,000 to 100,000 USDT, Huobi HTX can offer annualized return rates of up to 6% to 9% on stablecoins, covering mainstream stablecoins like USDT, USDC, USDE, and USDD.

Additionally, Gungun highlighted in the live broadcast Huobi HTX's newly launched BTC-exclusive flexible financial product. This product is specifically designed for Huobi HTX Prime5 customers, featuring a maximum annualized yield of 1%, compounded hourly, and can be redeemed at any time. This not only provides clients who hold BTC long-term with an extra income channel that is low-risk and highly liquid but also perfectly meets the demand for asset preservation and appreciation while clients observe the market.

Gungun stated that Huobi's earning model is backed by deep liquidity management and strict risk control strategies, making it an ideal haven for large funds.

Breaking Screen Barriers: Allowing Trust to Continue Offline

Regarding future service planning, Gungun revealed that Huobi HTX will hold top-tier offline salons and private dinners in popular Web3 cities around the world for core major clients. Not only will executives and top researchers share macro thoughts, but more importantly, it aims to bring together old friends from online, breaking down the barriers of screens and extending trust into the real world.

“No matter how the market changes, the Huobi HTX platform is upgrading, and Gungun's services are also upgrading.” At the end of the live broadcast, Gungun promised all viewers: “Whether you are a super big shot worth tens of millions or a newbie just entering the field, as long as you encounter trouble, Gungun will be there 24/7 to mobilize resources and solve problems for you.”

In the uncertain world of Web3, the market will inevitably fluctuate, and cycles will change, but professionalism, responsibility, and companionship will always be the most solid foundation across cycles. “Everyone who comes is a major client.” This is not only Gungun's professional belief as a major customer manager but also a true reflection of Huobi HTX's continuous commitment to deepening user service and practicing long-termism.