Huobi did something really important this time: it organized the scattered and helpless users affected by the Kraken compliance freeze incident, gathered feedback, and kept pushing for a resolution. Compliance can have boundaries, but ordinary users shouldn’t have to bear the long-term costs of collateral damage. Faced with frozen funds and no way to appeal, Huobi set up the 'Kraken Compliance Refugee Group'—not to create conflict, but to help users clarify the issues, compile evidence, and push communication forward. True user support isn’t just offering a comforting word after something happens—it’s about someone being willing to step up and follow through to the end.