
看不懂的sol|Jul 08, 2025 07:05
Regarding the OKX withdrawal controversy, let's have a few words. As a traditional financial practitioner, I have always believed that compliance is a necessary path for the development of the industry. My observations on the recent OKX public opinion events are as follows:
The trigger for the incident originated from the standard upgrade of the platform's risk control system, and some user accounts were restricted due to system misjudgment. This type of technical error is not uncommon in the iterative process of financial institution systems, but it does require high attention from the platform.
The failure to follow up on customer service response in a timely manner has exacerbated the conflict. Users experience dissatisfaction during the process of repeatedly submitting rejected materials, and this negative experience has been amplified by social media, creating significant public opinion pressure.
Regarding Lao Xu's public statement, as an industry participant, objectively speaking, the relevant remarks are indeed inappropriate in crisis public relations handling.
Personally, I still maintain a basic trust in the OKX platform. At present, the wealth management products, fixed investment accounts, and active funds in the account are still on OKX, and there is no concern at the moment.
However, we will continue to monitor the subsequent development of the event and the improvement measures of the platform.
OKX
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